FAQ's
Find quick answers to the most common questions about orders, shipping, pre-orders, returns and our products.
Shipping & Delivery
Everything you need to know about shipping, tracking and delivery times.
Do you ship worldwide?
Yes. Kaikami ships worldwide to supported destinations with tracked delivery.
How long does delivery take?
Estimated delivery after dispatch is 7–10 business days to the United States, 5–7 business days within Europe, and 7–12 business days to the rest of the world.
Do you offer free shipping?
Yes. Free shipping is available on orders over $100, unless otherwise stated.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive an email containing your tracking details
What happens if my package is delayed?
Carrier or customs delays can occasionally occur. If your tracking shows an unusual delay, contact us at support@kaikami.com and we will help investigate.
Products & Authenticity
Learn more about product condition, authenticity and sealed TCG items.
Are your products authentic?
Yes. Kaikami sells authentic trading card products sourced through professional distribution channels.
Are sealed products brand-new?
Yes. Unless otherwise stated on the product page, sealed products are brand-new and factory sealed.
Are your One Piece products official Bandai products?
Yes. Products identified as official One Piece Card Game products are genuine Bandai products.
Can I choose the cards inside a booster product?
No. Booster packs, booster boxes and other randomized TCG products contain randomly inserted cards.
Do you guarantee specific pulls or rarities?
No. Purchasing a sealed product does not guarantee any specific card, rarity, alternate art, Manga Rare or other treatment.
Pre-Orders
Find out how pre-orders, release dates and shipping schedules work.
How do pre-orders work?
Pre-orders allow you to reserve upcoming products before they become available for regular shipping.
When will my pre-order ship?
Each pre-order product page displays the date from which Kaikami expects to begin shipping that product.
Is the pre-order shipping date guaranteed?
The date shown is our expected shipping start date. Manufacturer, supplier or distributor delays may occasionally affect availability.
What if my order contains both in-stock and pre-order products?
The order may be held until all products are available and then shipped together.
What happens if a pre-order cannot be fulfilled?
If we are ultimately unable to supply a paid pre-order, the affected product will be cancelled and refunded.
Returns & Refunds
Information about returns, eligibility and refund processing.
Can I return an order?
Eligible products may be returned within 14 days of delivery, subject to our Refund Policy.
What condition must a return be in?
Products must generally be unused, unopened, complete and in their original condition, with factory seals intact where applicable.
Can I return an opened booster box or booster pack?
Opened randomized trading card products are generally not eligible for a standard return.
Who pays for return shipping?
Return shipping is normally the customer's responsibility unless the return results from an error by Kaikami or another covered issue.
How long do refunds take?
Once a return is approved, the refund is issued to the original payment method. Your bank or payment provider may require additional processing time.
Orders & Customer Support
Answers about order changes, issues and how to contact our team.
How quickly are in-stock orders processed?
In-stock orders are generally processed within 24–48 business hours, excluding weekends, public holidays and exceptional high-volume periods.
Can I change my shipping address after ordering?
Contact support@kaikami.com as quickly as possible. We will attempt to update it before the order enters fulfillment.
Can I cancel an order before it ships?
Contact us as soon as possible. If the order has not entered fulfillment, we will review the cancellation request.
What should I do if I receive the wrong or damaged product?
Contact support@kaikami.com with your order number and clear photographs of the product and packaging.
How can I contact Kaikami?
Our customer support team is available at support@kaikami.com for questions about products, orders, shipping, returns and pre-orders.