Refund Policy
Last updated: January 5, 2026
This Refund Policy explains the conditions under which products purchased from Kaikami may be returned, refunded, replaced or otherwise reviewed after purchase.
Our goal is to provide a clear and fair process while protecting the integrity of sealed trading card products and collectible items.
This policy should be read together with our Shipping & Returns Policy, Pre-Order Policy and Terms & Conditions.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country.
1. Return Period
Eligible products may be returned within 14 days of delivery.
The 14-day period begins on the date the order is delivered to you or to a person designated by you.
To request a return, please contact:
Please include your order number and the reason for your request.
2. Return Eligibility
To qualify for a standard return under Kaikami's return policy, the product must normally be:
- Unused
- Unopened
- In its original condition
- Factory sealed where applicable
- Complete with all original accessories, inserts and packaging
- Free from damage, alteration or signs of use
Products returned without their original packaging or in a condition different from when they were delivered may be refused or may receive a reduced refund where permitted by applicable law.
3. Trading Card Products
Trading card products are collectible goods whose value can depend heavily on their original sealed condition.
Products such as:
- Booster Boxes
- Booster Packs
- Double Packs
- Starter Decks
- Premium Card Collections
- Tins
- Illustration Boxes
- Collection Boxes
- Promotional Card Products
- Special Sets
- Randomized Trading Card Products
should remain unopened and factory sealed when returned under our standard return process.
Once a product has been opened, its original sealed condition and collectible value may be permanently affected.
Any mandatory statutory rights that apply to your purchase remain unaffected.
4. Randomized Products
Many One Piece Card Game and other TCG products contain randomized cards.
Purchasing a randomized product does not guarantee any specific:
- Card
- Character
- Rarity
- Artwork
- Parallel
- Alternate Art
- Manga Rare
- Secret Rare
- Super Parallel
- Leader Card
- Promotional treatment
- Pull rate
A disappointing pull, duplicate card, missing desired rarity or lower-than-expected card value is not considered a product defect.
We cannot provide refunds based solely on the contents obtained from a legitimately manufactured randomized product.
5. Return Authorization
Please contact us before returning any product.
Do not send products back without first contacting:
Your request should include:
- Your order number
- The product concerned
- The reason for the return
- Photographs where relevant
We may provide specific return instructions before the parcel is sent.
Unauthorized returns may take longer to process and may be refused where permitted by applicable law.
6. Return Shipping Costs
Unless the return results from an error by Kaikami or a confirmed issue with the product, the customer is generally responsible for return shipping costs.
Examples include returns caused by:
- Change of mind
- Accidental purchase
- Ordering the wrong product
- No longer wanting the item
Where we confirm that we shipped the wrong product or that a covered issue occurred before delivery, Kaikami will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.
7. Tracked Return Shipping
We strongly recommend returning products using a tracked shipping service.
The customer remains responsible for the return parcel until it reaches the designated return location, except where Kaikami provides the return label or applicable law provides otherwise.
Kaikami cannot be held responsible for customer-arranged return parcels that are lost or damaged during transit.
For higher-value products, we also recommend using appropriate shipping insurance.
8. Inspection of Returned Products
All returned products may be inspected before a refund is approved.
We may verify:
- Factory seals
- Product condition
- Packaging condition
- Completeness
- Serial or identifying information where applicable
- Signs of opening or tampering
- Signs of use
- Damage occurring after delivery
The purpose of this inspection is to confirm that the returned item corresponds to the product originally supplied and meets the applicable return conditions.
9. Refund Approval
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will normally be issued to the original payment method.
Refunds cannot normally be transferred to another payment method or another person.
10. Refund Processing Time
Once Kaikami has submitted an approved refund, the time required for the funds to appear depends on your bank, card issuer or payment provider.
This processing time is outside our direct control.
Depending on the payment method, it may take several business days for the refund to appear.
11. Original Shipping Costs
Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by applicable law.
If the return is caused by a confirmed mistake by Kaikami, such as receiving an incorrect product, appropriate shipping costs will be handled as part of the resolution.
Where mandatory consumer law requires the refund of standard delivery charges, those rights will be respected.
12. Restocking or Value Reduction
Kaikami does not automatically charge a restocking fee on every return.
However, where legally permitted, a refund may be reduced if a returned product has suffered a loss of value caused by handling beyond what was reasonably necessary to inspect the product.
For collectible products, damage to seals, boxes, wrappers or other packaging may significantly affect value.
Any reduction will be assessed according to the condition of the returned product and applicable consumer law.
13. Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number
- Photographs of the shipping parcel
- Photographs of the shipping label
- Photographs of the protective packaging
- Clear photographs of the damaged product
Please keep all packaging until the claim has been reviewed.
We may need these materials to investigate the issue with the shipping carrier.
14. Minor Packaging Imperfections
Trading card products pass through manufacturers, distributors, warehouses and carriers before reaching customers.
Minor cosmetic imperfections may occur during manufacturing or transportation.
Examples may include:
- Small dents
- Light corner wear
- Minor scratches
- Slight plastic-wrap imperfections
- Small creases
- Minor manufacturing marks
Minor packaging imperfections that do not materially affect the contents of the product may not necessarily qualify as a defective product.
Kaikami does not guarantee collector-grade or flawless outer packaging unless specifically stated on the product page.
15. Incorrect Products
If you receive a product different from the one you ordered, contact us immediately.
Please do not open the incorrectly supplied product.
Send your order number and photographs to:
Once the error has been confirmed, we will provide instructions and an appropriate solution.
16. Missing Products
If your parcel arrives but one or more products are missing, contact us as soon as possible.
We may review:
- Order records
- Fulfillment records
- Parcel weight
- Shipping information
- Warehouse information
If we confirm that an item was omitted from your shipment, we will provide an appropriate remedy.
17. Manufacturer Defects
If you believe a sealed product contains a manufacturing defect, please contact us with photographs and a detailed explanation.
Certain product issues are controlled directly by the manufacturer.
Depending on the circumstances, we may provide assistance or direct you to the manufacturer or official support channel where appropriate.
Manufacturing defects do not include dissatisfaction with randomized card contents or pull rates.
18. Opened Products
Opened collectible products are generally not eligible for a standard voluntary return because opening them can permanently alter their condition and market value.
This includes products where:
- Shrink wrap has been removed
- Factory seals have been broken
- Booster packs have been opened
- Cards have been removed
- Deck packaging has been opened
- Promotional cards have been removed
- Contents have been inspected or handled beyond what is reasonably necessary
This provision does not override any mandatory rights you may have under applicable consumer protection law.
19. Promotional Cards and Limited Products
Certain products include promotional cards, exclusive accessories, folders, playmats, DON!! cards or other limited-edition contents.
A return must normally include all original components.
We cannot treat a product as complete if promotional or collectible components have been removed.
20. Pre-Orders
Pre-order refunds and cancellation requests are subject to our Pre-Order Policy in addition to this Refund Policy.
Release dates may change because of manufacturers, licensors, distributors or logistics providers.
A release-date change does not automatically cancel a pre-order.
Where applicable consumer law gives you the right to cancel or withdraw, those rights remain unaffected.
21. Cancelled Pre-Orders by Kaikami
If Kaikami is ultimately unable to fulfill a paid pre-order because of:
- Product cancellation
- Supplier cancellation
- Insufficient allocation
- Legal restrictions
- Unavailability
- Other fulfillment circumstances
the amount paid for the affected product will be refunded.
22. Orders Cancelled Before Shipment
If you request cancellation before an in-stock order has entered the fulfillment process, contact us as quickly as possible.
We will make reasonable efforts to stop the order.
However, once an order has been packed, fulfilled or transferred to the carrier, cancellation may no longer be possible and the normal return procedure may apply.
23. Change-of-Mind Returns
Where eligible, change-of-mind returns must comply with the return conditions described in this policy.
The customer is normally responsible for return shipping costs.
Products should remain in the same sealed condition in which they were received.
24. Refused Deliveries
Refusing a parcel does not necessarily constitute an approved return.
A refused parcel may be returned by the carrier with additional shipping, customs or handling charges.
If a parcel is returned to us because delivery was refused, any refund will be reviewed once the parcel has been received and inspected.
Where permitted by law, costs incurred because of the refusal may be deducted from the refund.
25. Unclaimed Packages
If a parcel is not collected from a pickup point, post office or carrier location and is subsequently returned to us, it will be reviewed once received.
Additional shipping charges may be required if the customer requests reshipment.
Where a refund is requested instead, applicable return and shipping conditions may apply.
26. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
If a parcel is returned because of:
- An incorrect address
- Missing apartment information
- Incorrect postal code
- Incorrect recipient name
- Failure to collect the parcel
additional shipping charges may apply before reshipment.
Refund eligibility will be assessed after the returned parcel has been received.
27. Lost Parcels
If tracking suggests that your parcel may be lost, contact us at:
A carrier investigation may be required.
A refund or replacement may not be issued until the carrier's investigation has progressed sufficiently to determine the status of the shipment.
28. Stolen Packages
If tracking confirms delivery but you cannot locate your parcel, first check:
- With household members
- Around the delivery location
- With neighbors
- With the building reception or concierge
- With the carrier
Please contact us if the package still cannot be located.
Depending on the carrier and circumstances, an investigation or additional documentation may be required.
29. Customs Refusal
International customers are responsible for ensuring that ordered products may legally be imported into their destination country.
If a parcel is refused, abandoned or returned because the customer does not pay customs duties, taxes or import charges, any refund will be reviewed once the goods are returned to us.
Where legally permitted, outbound shipping, return shipping, customs charges or other costs incurred may be deducted.
30. Promotional Codes
If your order used a promotional code or discount, any refund will be based on the amount actually paid for the returned item.
Discounts have no cash value and cannot be refunded separately.
31. Free Shipping Orders
If a returned item causes the remaining value of an order to fall below the applicable free-shipping threshold, the effect on the refund may be handled in accordance with applicable law and the conditions of the promotion.
Our standard free-shipping threshold is $100 unless otherwise stated.
32. Bundle Discounts
If products were purchased as part of a discounted bundle, refund calculations may take the original bundle discount into account.
Returning only part of a bundle may affect the discount applied to the remaining items where legally permitted.
33. Gift Cards
Where gift cards are offered, gift card balances are normally subject to their own terms and applicable law.
Products purchased using a gift card may be refunded back to the gift card or original payment method as appropriate.
34. Chargebacks and Payment Disputes
We encourage customers to contact us before initiating a chargeback or payment dispute.
Many issues can be resolved faster by contacting:
Fraudulent or abusive chargebacks may be contested using order records, tracking information, communications and other available evidence.
35. Refunds for Fraudulent Orders
Kaikami reserves the right to cancel and refund orders that present a significant fraud, payment or security risk.
Additional verification may occasionally be required before fulfillment.
36. Market Value Changes
The value of trading cards and sealed TCG products can fluctuate significantly.
A decrease in resale value, secondary-market price or collector demand after purchase does not create a right to a refund.
Likewise, we do not charge customers additional amounts if a product increases in value after purchase.
37. Pricing Errors
If an obvious pricing or technical error occurs, Kaikami may cancel the affected transaction and issue a full refund.
An example would be a product accidentally listed at a clearly incorrect price because of a technical or administrative error.
38. Exchange Requests
Kaikami does not guarantee direct exchanges.
Depending on the circumstances, we may instead process an eligible return and ask you to place a new order for the desired product.
Stock availability cannot be guaranteed while a return is being processed.
39. Refunds After Product Sell-Out
The fact that a product becomes sold out, rare or more valuable after purchase does not change the conditions applicable to returns.
Returned products remain subject to this Refund Policy.
40. Consumer Right of Withdrawal
Customers located in jurisdictions that provide a statutory right of withdrawal, including eligible consumers within the European Union, may benefit from rights beyond Kaikami's voluntary return policy.
Where such mandatory rights apply, Kaikami will respect them.
Nothing in this Refund Policy is intended to exclude or reduce rights that cannot legally be waived.
41. Proof of Purchase
A valid Kaikami order number or other reasonable proof of purchase may be required before a refund or return request can be processed.
Products purchased from third-party sellers cannot be returned to Kaikami.
42. Abuse of the Return Policy
Kaikami reserves the right, to the extent permitted by law, to refuse abusive return activity or take appropriate action where there is evidence of:
- Return fraud
- Product switching
- Tampering
- Counterfeit substitutions
- Repeated false claims
- Deliberate product damage
- Misuse of chargeback procedures
This provision does not affect legitimate consumer claims.
43. Refund Method
Approved refunds are normally returned to the original payment method used at checkout.
Where this is technically impossible, we may contact you to determine an appropriate alternative.
44. Partial Refunds
In certain cases, a partial refund may be appropriate rather than a full refund.
Examples may include a product returned with diminished value or where only part of an order qualifies for reimbursement.
Any partial refund will be assessed individually and in accordance with applicable law.
45. Contact Us
For all refund, return, damaged-order or incorrect-product requests, contact:
Kaikami Customer Support
support@kaikami.com
Please include your order number and any relevant photographs or supporting information so we can review your request as efficiently as possible.